Manage channel memberships

We're making a few changes to how we collect and employ data on kids content on YouTube.com. As a upshot, some of the instructions in this commodity may accept changed. Learn more than

Acquire more than about what you tin can offer your members and how your viewers experience memberships.

Each channel participating in memberships (including its offerings) is responsible for complying with our terms and policies, including YouTube'southward Community Guidelines, as well as all relevant laws and regulations.

Channel Memberships

In that location are dissimilar places in Creator Studio where you manage & track your memberships program:

Memberships Tab

Once you enable memberships, yous tin can find this tab in Studio under Monetization > Memberships

Here you tin runway:

  1. Total members: All electric current members who have admission to perks. Includes members who take cancelled but take access to perks for the remainder of their billing period.
  2. Active members: All members with active subscriptions only. (i.e. full members minus cancelled members)
  3. Revenue: You lot tin rails earnings for the concluding billing period and compare with the previous billing catamenia
  4. Members by level: Rails the number of members (total or active) by level over fourth dimension
  5. Sign-ups and cancellations: See how many users became members or cancelled a membership in the past billing catamenia and compare with the previous billing period.
  6. Counterfoil Feedback: Some users provide feedback on why they cancelled, from our set up of predefined multiple choice options. Past hovering over 'Cancellations' you tin can see how users responded when cancelling on your aqueduct.

Note: A billing menstruum tin be 28, xxx or 31 days depending on the current month. For case, a membership purchased during September would provide 30 days of access before the side by side payment.

Managing your members

You lot tin view a list of all your electric current members including:

  1. Total duration every bit a fellow member (includes time from all prior periods as a member)
  2. Concluding update: Days since terminal time the member joined, re-joined, upgraded or downgraded their membership.

To export a snapshot of this information to CSV, click on the 'Download' icon at the upper right corner. This may take a few minutes to consummate. You tin close this window while y'all wait.

Collecting information from your members:

By using this third party IFTTT integration, yous tin can create a customized, secure, fellow member-gated form with your channel members to collect info that will assist you evangelize perks. You are responsible for any information collected from members. YouTube cannot access this data.

Managing your perks, levels, and prices

Click on 'Memberships Offer' card to manage and edit your memberships perks and levels. Here you'll find suggestions and best practices for the types of perks yous might want to offering at each price bespeak.

Other cards and tools in the Memberships tab:

  1. Resources: A dynamic bill of fare which will display best practices, links to other resources and memberships-specific experiments to opt-in and out of.
  2. Recent videos that members joined from: Monitor the meridian performing videos which viewers became members on.
  3. Recent comments past members: Easily find the latest member comments then you can prioritize replying to them
  4. Intro Video: Upload a video to display on your memberships 'offer screen'. Viewers will see this when they click 'JOIN' to sign-upward for memberships.

YouTube Analytics

You tin as well view more data about your members in YTA.

  1. Audition: Click on YTA and then Analytics and thenAudience, and click on the 'Total Member' card to see full and active members over time. Clicking 'See More than' will show farther data about your members. You lot tin adjust the time serial to view how the following metrics performed during a custom time period:
  • Total and Active members
  • Members Gained
  • Members Cancelled
  • Members Lost (cancelled members who lost admission to perks as a result of the end of their billing flow)

ii.Revenue: Click on Analytics and then Revenue and click on the 'Transactions Revenue' card. Here you lot tin see how many transactions occurred during a custom period. Transactions are either new sign-ups or recurrences.

Run across your members

If you lot get a new member while you're offline, you won't go a notification. You tin can see all of your active members, how long they've been a member, and their subscriber count on the Memberships tab in YouTube Studio. Members tin cancel their membership at any time.

If you're live streaming when a new viewer joins your channel membership, a bright green "Welcome" bulletin will be sent in live chat. This message will exist pinned at the superlative of chat for five minutes.

You can also see the full number of members per twenty-four hour period in the Audience tab in YouTube Analytics. The 'fundamental metrics bill of fare' shows a nautical chart of how many members were gained or lost over fourth dimension.

Promote memberships

Yous can add together /join to the end of your channel URL to link directly to your membership offer window.

You can add this link:

  • To your video description.
  • On cards and end screens in your videos.

Souvenir Memberships

Memberships Gifting

Gift memberships allow yous or your channel members buy the opportunity for viewers to access the perks of a channel membership. You or your channel members can buy gift memberships during live streams or Premieres.

In one case you or a channel member buys souvenir memberships, a countdown ticker will highlight the buy in live conversation for a limited amount of time. The amount of fourth dimension depends on the buy corporeality. If the live chat or live stream ends before the gift is announced, it will nonetheless be distributed to viewers.

Viewers must opt in to exist eligible for gift membership. In one case a viewer opts-in to permit gifts on your aqueduct, they're eligible to go souvenir memberships on any current or futurity gifts on your channel.

​​A souvenir membership buy is considered fulfilled once YouTube distributes the starting time gift to a viewer. Yous can find reporting for gift memberships in YouTube Analytics. Select 'Memberships Type' to view how many gift memberships were purchased and redeemed during a selected fourth dimension menstruum.

Block members from commenting

Set and manage your intro video

Set an intro video for potential members

Edit or delete an intro video

Aqueduct membership revenue, pricing, and refunds

Revenue share

Creators receive 70% of membership acquirement after applicable taxes and fees are deducted. All transaction costs (including credit card fees) are currently covered by YouTube.

Revenue share for creators in MCNs

If you are a office of an MCN, yous should consult with your network. Some MCNs may take an additional revenue share, significant your revenue from memberships may be lower than lxx% if you're part of an MCN.

Y'all and your MCN (as applicable) are responsible for complying with all revenue enhancement laws applicable to your membership acquirement.

Acquirement reporting

Cancellations, terminations, and refunds

Members tin cancel their membership at whatsoever time.

If a fellow member requests a refund, YouTube has sole discretion as to the validity of that claim, and may deduct from the channel the channel'south share of the acquirement to exist refunded. Larn well-nigh YouTube'due south refund policy for paid memberships.

If membership is terminated on a channel because of termination by the channel, all active paying members will get a refund of their final payment. Other refundable reasons include removal from the YouTube Partner Program or as a event of abuse, fraud, or breach of our terms or policies. The aqueduct'south share of the acquirement to be refunded volition be deducted from the channel.

FAQs

My viewers say they can't run into the "Join" button. Why not?

There could be a number of reasons for this, including:

  • The feature is non launched on your channel.
  • The feature is not launched in all countries.
  • Your video is prepare as fabricated for kids.
  • The "Bring together" button is not still launched on some platforms. Viewers can, however, go members on desktop. You can still go access to perks on all available platforms if y'all sign upwards on desktop.
  • The "Join" push volition simply appear on eligible video scout pages of participating channels. For example, watch pages of videos claimed by certain music partners are not eligible.

If your viewers can't come across the join button, you tin ever remind them of these workarounds:

  • Remind viewers they can go a fellow member by clicking on the Join button on your channel homepage.
  • Viewers can add /join to the end of your channel URL to link direct to your membership offering window.
  • Y'all can besides add to your /bring together link to your video descriptions.

How tin I get more information about my members?

Nosotros accept a Members API that gives you access to the post-obit info well-nigh your members. If you employ a 3rd-political party company to offer perks, y'all can share this info nigh your members with them so yous can deliver memberships benefits.

  • The fellow member'south channel URL
  • The name of the fellow member'southward channel
  • A link to the member's profile picture
  • When the member joined your aqueduct

Note: The Members API Service currently does not provide information about a fellow member's level.

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